Orders

ABSOLUTELY! In fact, it is the safest method to can buy cannabis products in Canada.

In Canada cannabis is now fully legal for adults, and every order from Herbal Panda is mailed out in discreet, smell-proof, vacuum-sealed packages. No one will know what you are having delivered.

Canadian laws state that not even the police or Canada Post can interfere with your packages, as such there is no problem for you to receive it. Ordering cannabis products online is a very common practice these days.

YES! Herbal Panda is focused on your needs and wants and we will ensure you are 100% satisfied with our wide selection of products . We are focused on what we can do to accommodate your changing needs and even try to anticipate them in the future.

Anyone in Canada aged 19 or above (18+ in Alberta and 21+ in Quebec) can order cannabis from Herbal Panda. We have a strict policy of no sales to minors. We ship to every province and territory in Canada

We will work quickly to pack and ship your order the same day if we received it before 12PM EST.  You will receive an email from us confirming your order.

Once we ship your order, you will receive another email from us with your tracking number.

You will not be able to add more products after your order was placed. However you can always create a new order with us. 

You can cancel or edit an order only before it has been shipped out. If you need to make any changes, please contact us immediately at [email protected] Once your order has been shipped, you can no longer cancel it or make any changes.

Please note that we ship orders same day if you place your order before 12PM EST. 

All sales are final, we do not offer refunds or exchanges. If there is a problem with your order, please contact us at [email protected] 

If you have any questions you can email us at [email protected] and one of our Pandas will respond to you as soon as possible. 

Please note that the Pandas are working from 9am EST to 5pm EST, Monday through Friday. 

We will ensure your queries are answered in a timely manner.

Payment Method

We accept INTERAC e-Transfer. In the future we are planning to add credit card and cryptocurrency payment options, stay tuned for this!  

We make ordering online easy. Once your order is complete, you will receive an e-mail with easy-to-follow instructions on how to send your e-Transfer. 

INTERAC e-Transfer Send Money for Businesses

Once we get a confirmation that your INTERAC E-transfer is successfully received, the Pandas will start working on your order. If we get your payment before 12PM, we will ship it the same day. Otherwise, we will ship your order the following business day.

Please note that it may take up to 3 hours (depending on your bank) for INTERAC E-transfer to be processed and reflected on our end. 

Shipping

Sorry, orders are only shipped at this time. You cannot pick up your order from us.

All packages are shipped and delivered by Canada Post via XpressPost with a tracking number.

You will be provided with a tracking number once the order has been shipped out with Canada Post via email.

If you are unable to find your tracking number, please contact us at [email protected]

We will be happy to be of assistance to you!

Your order will not be trackable on the Canada Post site until the package is scanned by the post office. The tracking should show up by the end of the business day.

If you place your order before 12 PM EST, we will ship it the same day!

Note: Canada Post operates Monday to Friday only, as such we do not ship packages out on the weekend. Feel free to make your order, we will process it through the weekend and ship it out on the following Monday.

If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at [email protected]

Please note that we will not be held liable for lost orders due to:

  • mistakes by the postal office (unless you purchased optional shipping insurance)
  • wrong address/unit # provided to us
  • stolen packages after delivery

If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will investigate with Canada Post which takes about 5-7 business days.

Please note, we are not liable for mistakes caused by Canada Post such as when your package being delivered to the wrong address.